PIP‘s main contact number for existing claims is 0800 121 4433 (the PIP enquiry line), open Monday to Friday, 9am to 5pm, free to call from all UK mobiles and landlines. To start a new PIP claim, call 0800 917 2222, open Monday to Friday, 8am to 6pm. Relay UK users dial 18001 then 0800 121 4433. A BSL video relay service is also available.
Last Verified: 9 July 2026
What Is the Main PIP Contact Number for Existing Claims?
The main PIP contact number for existing claims is 0800 121 4433. This is the official PIP enquiry line, run by the Department for Work and Pensions (DWP). Call this number if you already have a Personal Independence Payment (PIP) claim and need to make an enquiry, report a change, or check your payment.
Do not use the new claims number (0800 917 2222) if you already have an existing PIP claim — this will slow down your query.
PIP Enquiry Line — Existing Claims
| Detail | Information |
|---|---|
| Telephone | 0800 121 4433 |
| Relay UK | 18001 then 0800 121 4433 |
| BSL video relay | Available on computer, mobile, and tablet |
| Opening hours | Monday to Friday, 9am to 5pm |
| Cost | Free from all UK mobiles and landlines |
What Is the PIP New Claims Phone Number?
The PIP new claims phone number is 0800 917 2222. This is a separate line from the enquiry line. You must call this number to start a brand-new PIP claim for the first time.
The new claims line has different opening hours from the enquiry line — it opens one hour earlier and closes one hour later.
PIP New Claims Line
| Detail | Information |
|---|---|
| Telephone | 0800 917 2222 |
| Textphone | 0800 917 7777 |
| Relay UK | 18001 then 0800 917 2222 |
| Opening hours | Monday to Friday, 8am to 6pm |
| Cost | Free from all UK mobiles and landlines |
| International callers | +44 191 218 7766 |
Starting a new PIP claim — 3 steps:
- Call 0800 917 2222 and provide your National Insurance number, date of birth, address, GP’s contact details, and bank account details
- DWP sends you the PIP2 form (“How Your Disability Affects You”) — you have one month from the date the form was sent to complete and return it
- An independent assessment provider contacts you to arrange your PIP assessment
Before the automated system connects you to an adviser, it asks for your date of birth and postcode. Have these ready before you dial — based on caller reports from May and June 2026, navigating the automated options takes approximately six minutes before you reach a person.
What Are the PIP Phone Line Opening Hours?
The PIP enquiry line and the PIP new claims line have different opening hours. The enquiry line closes at 5pm. The new claims line stays open until 6pm.
Both lines are closed on Saturdays, Sundays, and UK bank holidays.
| Line | Phone Number | Who It Is For | Opening Hours | Saturday |
|---|---|---|---|---|
| PIP enquiry line | 0800 121 4433 | Existing claims, changes, enquiries | Mon–Fri, 9am–5pm | Closed |
| PIP new claims | 0800 917 2222 | Starting a new PIP claim | Mon–Fri, 8am–6pm | Closed |
The lines also close on Christmas Day, Boxing Day, New Year’s Day, Easter, and all other UK bank holidays.
Is the PIP Phone Number Free to Call?
Yes. Both 0800 121 4433 and 0800 917 2222 are free to call from all UK landlines and mobile phones. You will not be charged whether you are on pay-as-you-go or a contract.
Calls from payphones may carry a charge
0800 versus 0345 — cost comparison:
| Number Type | Example | Cost from UK Mobile or Landline |
|---|---|---|
| 0800 | 0800 121 4433 | Free |
| 0345 | Any 0345 DWP number | Charged at local rate; counts against your inclusive minutes |
Some older DWP letters and correspondence may show a 0345 number. Calls to 0345 numbers are charged at local rate and count against any inclusive minutes in your phone plan. Always use the 0800 number where possible to avoid call charges.
Calls made from abroad to UK PIP numbers are charged at international rates. Use +44 191 218 7766 if you are calling from outside the UK to start a new claim
What Are the Alternative Ways to Contact PIP?
The DWP does not have a public email address for PIP. You cannot contact PIP by email. This applies to enquiries, new claims, changes of circumstances, and all other PIP matters.
For written contact or if the phone lines are unavailable, use the postal address below.
All alternative contact methods:
| Method | Detail |
|---|---|
| Textphone — existing claims | 0800 121 4493 |
| Textphone — new claims | 0800 917 7777 |
| Relay UK — existing claims | 18001 then 0800 121 4433 |
| Relay UK — new claims | 18001 then 0800 917 2222 |
| BSL video relay | Available on computer, mobile, and tablet |
| Post — existing claims | Freepost DWP PIP 1 |
| Post — new claims | Personal Independence Payment New Claim, Post Handling Site B, Wolverhampton, WV99 1AH |
| Not available — DWP does not accept PIP queries by email | |
| Online form | Available in some postcode areas — use the GOV.UK postcode checker |
When writing to Freepost DWP PIP 1, do not write anything else on the envelope except the freepost address. You do not need a postcode, and you do not need a stamp. Keep a copy of everything you send.
Which PIP Number Should I Call, and What For?
Most PIP-related calls use the same enquiry line — 0800 121 4433. The table below maps each common reason for calling to the correct number.
| What You Are Calling About | Number to Call | Notes |
|---|---|---|
| Existing claim general enquiry | 0800 121 4433 | Main PIP enquiry line |
| Check next payment date | 0800 121 4433 | Select the payment option from the automated menu |
| Report a Change of Circumstances | 0800 121 4433 | Call straight away — you have a legal obligation to report changes promptly |
| Change your address | 0800 121 4433 | Same enquiry line |
| Change your bank details | 0800 121 4433 | Same enquiry line |
| Change your name | 0800 121 4433 | Same enquiry line |
| Confirm your identity | 0800 121 4433 | Have your National Insurance number and postcode ready |
| Request a Mandatory Reconsideration | 0800 121 4433 | Must be requested within one month of the date on your decision letter; one-month MR deadline |
| PIP certificate of entitlement | 0800 121 4433 | Certificate requests are handled via the enquiry line] |
| PIP renewal or review | 0800 121 4433 | DWP contacts you in the last year of your award, but you can also call |
| PIP tribunal (HMCTS) | 0300 323 1024 | Separate from DWP — handled by His Majesty’s Courts and Tribunals Service |
| Start a new PIP claim | 0800 917 2222 | Different line, different hours — see Section 2 |
| Contact your assessment provider | Number given in your appointment letter | Provided by Maximus, Capita, Serco, or Ingeus depending on your region |
The PIP automated payment line
PIP does not have a completely separate automated phone number that operates independently from 0800 121 4433 for payment queries. To check your next payment date, call 0800 121 4433 and select the payment option from the automated menu. You do not need to speak to an adviser to get your payment date — the automated system handles this without a wait in the queue.
Important: Reporting a change of circumstances may trigger a full reassessment of your entire PIP award. Your award could go up, go down, stay the same, or stop. This is confirmed by GOV.UK’s own guidance. Be aware of this before you call to report any change.
Assessment providers by region:
| Assessment Provider | Region Covered |
|---|---|
| Maximus | Northern England and Scotland |
| Capita | Midlands, Wales, and Northern Ireland |
| Serco | South West England and South Central England |
| Ingeus | South East England, London, and East Anglia |
Your assessment provider contacts you directly with appointment details. You do not need to call the provider — they contact you. If you need to rearrange an appointment, the contact number will be on your appointment letter.
PIP Contact Numbers for Northern Ireland, Wales, and Scotland
PIP is administered differently across the four UK nations. The numbers below reflect this.
PIP Contact Number for Northern Ireland
PIP in Northern Ireland is administered by the Department for Communities (DfC), not the DWP. The phone numbers are different from those used in England and Wales.
PIP Northern Ireland — New Claims
| Detail | Information |
|---|---|
| Telephone | 0800 012 1573 |
| Textphone | 0800 587 0937 |
| ISL / BSL video relay | Available — Irish Sign Language and British Sign Language |
PIP Contact Number for Wales
PIP in Wales uses the same DWP phone numbers as England.
- Existing claims: 0800 121 4433 (Monday to Friday, 9am to 5pm)
- New claims: 0800 917 2222 (Monday to Friday, 8am to 6pm)
GOV.UK’s disability service centre page is also available in Welsh (Cymraeg).
Is There a Separate PIP Number for Scotland?
No — and this is critical if you live in Scotland.
PIP has been replaced by Adult Disability Payment (ADP) in Scotland, administered by Social Security Scotland. From 6 November 2025, new claimants in Scotland apply for ADP, not PIP
If you already receive PIP and live in Scotland, DWP will contact you about migrating to ADP — you do not need to call to initiate this.
To contact Social Security Scotland about Adult Disability Payment:
| Detail | Information |
|---|---|
| Telephone | 0800 182 2222 |
| Opening hours | Monday to Friday, 9am to 5pm |
GOV.UK states that if you move from England or Wales to Scotland, you must contact the PIP enquiry line and make a new claim for Adult Disability Payment. Calling 0800 121 4433 in this situation is the correct first step.
Is There a Separate PIP Number for My City?
No. There is no separate PIP phone number for any UK city. This includes Birmingham, Manchester, London, Liverpool, Sheffield, and every other city in England and Wales.
All claimants in England and Wales call 0800 121 4433 for existing claims or 0800 917 2222 for new claims. DWP operates PIP nationally — not through local offices for phone enquiries.
Tips for Calling the PIP Helpline: What to Have Ready and Who Can Call
Actionable calling guidance with confirmed wait-time context
Have the following ready before you dial 0800 121 4433:
- ☑ Your National Insurance number
- ☑ Your date of birth — the automated system asks for this before connecting you to an adviser
- ☑ Your postcode — the automated system also asks for this
- ☑ Your PIP reference number, if you have one
- ☑ A clear note of the specific change or question you are calling about
The automated system at the start of the call asks for your date of birth and postcode before passing you to an adviser. Based on caller reports from May and June 2026, navigating these automated options takes approximately six minutes. Have your details to hand before you call to avoid being cut off during this stage.
Who can call on your behalf:
- A carer, family member, or friend can call the PIP enquiry line on your behalf — but you must be present on the call with them when they contact DWP
- If you use Relay UK via textphone, a third person cannot be added to the call
Wait times:
DWP does not publish current average wait times for the PIP enquiry line. Callers in May and June 2026 have reported waits ranging from 30 minutes to over an hour before reaching an adviser. Some calls are disconnected before entering the queue during peak periods
DWP has introduced a “Conversational Platform” AI system on some DWP phone lines to handle initial queries. If an automated voice answers your call, it may only be able to handle straightforward queries. For complex issues, you may need to wait longer to reach a human adviser.
What to Do If You Cannot Get Through on the PIP Phone Line
If 0800 121 4433 is not connecting, is cutting off, or has very long waits, use these alternatives in order:
- Try the automated payment option first. If you only need to check your next payment date, call 0800 121 4433 and select the payment option from the automated menu. This does not require a human adviser and avoids the main queue.
- Write to DWP by post. Use the free postal address: Freepost DWP PIP 1. You do not need a stamp or a postcode. Keep a dated copy of everything you send. Writing creates a paper record — this matters if you are reporting a change of circumstances and need to prove you reported it on a specific date. Post is slower than calling, but it is a legally valid way to notify DWP of changes.
- Contact Citizens Advice. Citizens Advice provides free, independent help with PIP queries. They can assist with your query and, in some cases, contact DWP on your behalf. Find your nearest Citizens Advice office via their website
- Contact your MP’s office. Your MP can write to DWP on your behalf when you are unable to get through. MPs’ offices have direct DWP contacts and can move cases that are stuck. Find your MP using your postcode at the Parliament website. Some claimants have successfully resolved their PIP issues this way when the phone line has been repeatedly unavailable
- Email the House of Commons Work and Pensions Committee. If you want to report that you have been unable to reach DWP by phone, contact the committee at workpencom@parliament.uk. The committee has the power to put pressure on DWP to improve its phone service.
PIP Contact Number: Frequently Asked Questions
What is the PIP contact number for an existing claim?
The PIP enquiry line number for existing claims is 0800 121 4433. It is free to call from all UK mobiles and landlines. Lines are open Monday to Friday, 9am to 5pm. Relay UK users should dial 18001 then 0800 121 4433. A BSL video relay service is also available.
What time does the PIP phone line close?
The PIP enquiry line (0800 121 4433) closes at 5pm, Monday to Friday. The PIP new claims line (0800 917 2222) closes at 6pm, Monday to Friday. Both lines are closed on Saturdays, Sundays, and UK bank holidays.
Is the PIP helpline open on Saturday?
No. The PIP helpline (0800 121 4433) is not open on Saturdays. Both the PIP enquiry line and the new claims line (0800 917 2222) operate Monday to Friday only. Neither line operates on Sundays or UK bank holidays.
Can someone else call PIP on my behalf?
Yes. A carer, family member, or friend can call the PIP enquiry line on your behalf, but you must be present on the call with them when they contact DWP. If you use Relay UK via textphone, a third person cannot be added to the call.
Does PIP contact your doctor or GP?
DWP may write to your GP or other health professionals to request supporting information after you submit your PIP claim form. You are not required to contact your doctor before applying. DWP contacts your GP directly — you do not need to arrange this yourself.
Is there a PIP email address I can contact?
No. DWP does not provide a public email address for PIP enquiries. You cannot contact PIP by email. For written contact, write to Freepost DWP PIP 1 — no stamp or postcode is needed. For online options, check GOV.UK’s postcode checker for digital claim eligibility.
